Privacy Policy

Information We Collect

When you use our services, we collect information to help us serve you better. This includes your name, phone number, location, and details about your vehicle. We need this to find you, send the right truck, and process payment.

If you contact us through our website or email, we collect whatever information you choose to share. If you call us, we may record the call for quality and training purposes. We will let you know if a call is being recorded.

How We Use Your Information

We use your information to provide the service you requested. This means dispatching a truck, towing your vehicle, processing payment, and following up if needed. We may also use your contact information to send you updates about your service or answer your questions.

Sometimes we use your information to improve our services. For example, we might look at common pickup locations to better serve the Mount Vernon area. We do not sell your personal information to third parties.

Sharing Your Information

We keep your information private. We only share it when necessary to provide our service or when required by law. For example, we might share information with our payment processor to complete your transaction, or with our insurance company if there is an incident.

If law enforcement or other authorities request information about a tow or vehicle, we will cooperate as required by law. We may also share information if we believe it is necessary to protect someone's safety.

Cookies and Website Data

Our website may use cookies to improve your experience. Cookies are small files stored on your device that help the website remember your preferences. You can disable cookies in your browser settings, but this might affect how the website works.

We may also collect information about how you use our website, like which pages you visit and how long you stay. This helps us understand what information is most useful to our customers.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage systems and limited access to sensitive data. However, no system is completely secure, and we cannot guarantee absolute security.

If you make a payment, your credit card information is processed through secure payment systems. We do not store your full credit card number on our systems.

How Long We Keep Your Information

We keep your information for as long as needed to provide our services and meet legal requirements. For example, we keep service records for several years for business and tax purposes. After that time, we securely delete or anonymize your information.

Your Rights

You have the right to know what information we have about you. If you want to see, update, or delete your information, just contact us and we will help. Please note that we may need to keep some information for legal or business reasons even if you ask us to delete it.

If you do not want to receive promotional messages from us, you can opt out at any time. We will still send you important messages about services you have requested.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you are a parent and believe your child has provided us with information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new policy on our website with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, please reach out. We are happy to help.

JetSpeed Mount Vernon Towing
21 Chestnut Pl, Mt Vernon, NY 10553
Phone: (914) 863-9886
Email: hello@mountvernontow.com